With our expertise in the design and implementation of Interactive Voice
Response (IVR) applications and speech recognition, ComTrade can help you build
or exploit the IVR channel in a better way. IVR represents efficient
communication channel to serve your customers and provide information on new
products and services.
The self-help opportunities represented by Interactive Voice Response
(IVR) systems and self-service technologies enable your business to
increase customer satisfaction, provide a personalized service
experience, and reduce your cost by decreasing the work load on your
customer service.
IVR Key Benefits
- serve your customers 24x7: the IVR self-service is always
available to your customers, any time, wherever they are
- increase customer satisfaction through a personal touch: by
introducing personalization in the IVR you provide a better customer
experience, build stronger customer relationships and increase
loyalty
- exploit new sales and marketing channel: an efficient way to
introduce new offers and products to your customers to
- reduce customer care costs: by automating typical customer care
operations (inquiry about account balance, store opening hours,
promotion updates, etc.) you can reduce the total customer service
cost
How Can We Help You?
ComTrade experts have helped a number of service providers from the
telecom, financial and public sectors introduce new or enhance existing
IVR applications. Our services include:
- consultancy and design of IVR and speech recognition
applications
- implementation and integration of IVR and media platforms
- application development based on the VoiceXML standard
- legacy application migration to new IVR platforms
- support and maintenance services
Need more information? Contact us on
info@comtrade.com