ComTrade provides consulting services and technology solutions to enable the
adoption of IT Infrastructure Library (ITIL) and implementation of IT Service
Management (ITSM) in your organization.
We are experts for IT infrastructure management and optimization. If
you have a complex IT environment with troubleshooting, optimization and
customization needs requiring lab-level expertise, we are the right
partner for you.
ITIL and ITSM Consulting Services
Our consulting services cover:
- Introduction to ITIL and ITSM: A seminar with line-of-business,
quality and IT executives to introduce and provide an overview of
the concept, processes, challenges and benefits that ITIL adoption
and ITSM implementation can bring to your organization.
- “Where are we?” Assessment of your IT organization: Our
consultants make an initial assessment of the current state and
operations of your IT department in order to answer the “Where are
we now?” and better understand the “Where we want to be?” question.
- ITIL and ITSM adoption workshop: Based on the results of the
assessment, our consultants work together with your IT organization
on the identification of key services and a services catalog for
adoption in 2 areas: Service Delivery and Service Support.
- Implementation: We establish the introduction of fully
documented processes to deliver high-quality services and the
implementation of technology tools that will support the execution
of those processes.
- Reassessment and continuous improvement: Periodical
reassessments continuously identify areas of improvement and enable
IT to adjust to new business requirements in a timely manner.
IT Infrastructure Management Solutions
To help you efficiently manage and optimize your IT infrastructure,
we provide consulting, implementation, deployment, optimization, and
support & maintenance services for network, systems and applications
management solutions based on HP OpenView products.
Our team of consultants has a tremendous experience in delivering HP
OpenView projects for a wide range of large enterprises and
communication service providers, including fixed and mobile operators as
well as ISPs.
Our solutions help you protect your mission-critical application
investments by enabling you to proactively monitor the application
quality of service.
Need more information? Contact us on
info@comtrade.com